A recently created Change.org petition demanding that Verizon Wireless upgrade its network coverage in Lakewood has garnered over 1,800 signatures from frustrated customers. And while the petition may do some good in pressing Verizon executives to direct more resources towards making those desperately needed upgrades, dozens of Verizon customers have reached out to TLS asking what else they can do to alleviate the issues.
As a public service, here are several steps Verizon customers can take which may help with the ongoing problems with cellphone coverage.
- Request a network extender: Some residents have told TLS that they received an extender from Verizon and it helped with coverage, at least in their homes. Note: Verizon will usually charge customers $250 for a network extender, but if you explain that the issue is not your fault they will usually waive the fee.
- Ask for a refund: Several residents said that they received refunds from Verizon after they made clear to them that the coverage is unacceptable. Some say they received hundreds of dollars back.
- File a complaint with the FCC: Verizon, like all telecommunication companies, is regulated by the Federal Communications Commission. They are legally required to respond to all complaints made to the FCC and are likely to take such complaints more seriously than those received by phone. Filing such a complaint is simple and takes less than five minutes to complete. You may file a complaint here.
At the end of the day, Verizon cares most about how much money they are bringing in. If enough people complain and/or switch to other networks, it will become clear to company executives that they must make changes or their bottom line will take a hit.