Online Children’s Fashion Retailer Agrees to Drop Policy Denying Refunds to Buyers from Lakewood and Passaic

Attorney General Christopher S. Porrino announced today that on-line children’s clothing retailer Shan and Toad has agreed to drop its policy of not offering refunds – only store credit or merchandise exchange — to shoppers from two specific New Jersey communities.

According to Porrino, Shan and Toad agreed to rescind an advertised policy that excluded from refund eligibility any returns originating from addresses in Lakewood and Passaic – two communities that contain large populations of Orthodox Jews.

Shan and Toad agreed to drop its exclusion of Lakewood and Passaic buyers from refund eligibility after two agencies within the Attorney General’s Office – the Division on Civil Rights and the Division of Consumer Affairs – contacted the retailer to advise that it appeared to be in violation of state anti-discrimination and consumer protection laws.

Under the settlement, Shan and Toad has permanently eliminated the old policy of not offering refunds to buyers from Lakewood and Passaic, and agreed to develop and publicize a revised return policy. The new policy, according to an Assurance of Voluntary Compliance (AVC) agreement signed recently by the company, must avoid any imposition of “more restrictive conditions” on certain customers because of where they live if it has the “effect of discriminating based on any protected class … such as religion.”

“This settlement sends a clear message to on-line and mail-order sellers that red-lining – i.e., treating customers from certain areas less favorably based simply on their address — is not acceptable in New Jersey when it has the effect of discriminating against people based on their faith or any other protected category,” said Attorney General Porrino.

As part of the agreement announced today, the State has imposed a $10,000 suspended penalty against Shan and Toad. The suspended penalty will be vacated within a year unless Shan and Toad is found to have violated the settlement terms during that time.

Under the settlement, Shan and Toad makes no admission of wrongdoing.

Division on Civil Rights Investigator Elise Olgin and Division of Consumer Affairs Chief Investigator Laurie Goodman handled the Shan and Toad matter on behalf of the State.

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  1. Why is this any different than GEICO that tripled our rates at our last renewal for no reason other than living in Lakewood? Why is a retailer looked at differently than an insurer – they look at the cost of doing business.

  2. shan and toad should be allowed to decide who gets to return, it has nothing to do with discrimination it’s about controlling people who abuse there return policy

  3. Geico doesn’t raise rates based on where you live. They raise rates based on how you drive! That’s not discriminating against a group it’s a consequence for what you did. Just because you return too often means I can’t buy? Why should I be punished based on your offense?

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