NJNG Temporarily Closes Walk-in Payment Locations, Waives Late Payment Fees For Customers

New Jersey Natural Gas (NJNG) today announced that it will temporarily close its walk-in payment services for customers in Asbury Park, Wall, Lakewood and Rockaway, effective Tuesday, March 17, 2020, and waive late payment fees for at least the next 30 days (through April 15, 2020) for customers as part of the precautionary health and safety measures being taken in response to the novel coronavirus (COVID-19).

Customers who pay their bills using in-person payment options are encouraged to use other payment options, including:

  • Online bill payment at www.njng.com
  • Over the phone by calling 800-221-0051
  • Traditional mail by mailing their payment to: New Jersey Natural Gas Co., PO Box 11743, Newark, NJ 07101-4743
  • Secure drop boxes located at NJNG’s payment facilities

While customers are strongly encouraged to use the above payment methods, customers may independently verify if participating Western Union® locations that offer Quick Collect® are still available to accept cash payments.

“The health and safety of our customers and employees are the most important considerations for our company,” said Steve Westhoven, President and CEO of New Jersey Resources, NJNG’s parent company. “Given the evolving public health response, we will continue to closely monitor all developments and take appropriate steps to protect public health.”

The payment centers’ closure to the public will remain in effect indefinitely – subject to an evaluation of changing circumstances and guidance from the government and public health entities. The following locations are subject to the closure:

633 Lake Avenue, Asbury Park, NJ

1415 Wyckoff Road, Wall, NJ

Lakewood Industrial Park

775 Vassar Avenue, Lakewood, NJ

Roundhill Corporate Center

201 Roundhill Drive, Rockaway, NJ

Last week, NJNG announced that it would temporarily suspend service disconnections beginning March 16, 2020. This policy will remain in place until further notice.

Any customer experiencing a temporary hardship, or who is in need of assistance paying their bill, should call NJNG at 800-221-0051.

Customers are reminded to visit the following resources for the latest on COVID-19 and guidance on prevention, detection and response:

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