As the amount of data being transferred across landlines, cell phones, and internet cables across Lakewood surges, many residents have contacted TLS complaining of poor service or complete disruptions to their ability to communicate.
With schools across Lakewood begin providing classroom instruction through phone conferences, many parents have been voicing complaints about the quality and availability of communication services in Lakewood.
“My daughter’s class had a planned meeting on [a phone conferencing service] this morning. But no matter how hard we tried, we couldn’t connect her,” a frustrated mother said. “We tried both of our landlines and two cellphones. Nothing.”
Exasperated business owners have also reached out to TLS, worried that lagging internet service is hampering their ability to earn money.
“I always work from home, so my way of conducting business hasn’t changed. What has changed is my internet connection,” one local business owner told TLS. “I rely on a fast wireless connection to service my customers, but right now, my connection is so slow that it’s practically worthless.”
Communication services in Lakewood have long suffered from infrastructure that didn’t suit the town’s needs. Last year, a Lakewood resident’s petition to Verizon demanding an infrastructure upgrade went viral, with action being taken by the company shortly afterward.
Some residents are saying another such campaign should begin now.
“We know that the services in Lakewood have lagged behind other towns. With 100,000 plus residents, what is occurring now was always inevitable,” the resident, who requested anonymity said. “We need our phone companies, cell phone companies, and internet service providers to take this town seriously. If we’re paying for a service, we should get that service.”
Have you been experiencing landline, cellphone, or internet service disruptions?
Let us know.