JCPL Representative Lays Out New Computerized Management System For Lakewood; Township Committee Says ‘No Thanks’

At Thursday evening’s Township Committee meeting, Area Manager and Customer and Community Relations representative for JCP&L Pete Johner laid out a new computerizedManagement System for Lakewood, but the Township Committee said no thank you to the offer.

Johner, the manager for Central Jersey, told the Township Committee that recent hurricanes and storms have prompted the company make critical changes the way it handles storms, and customer communications during a State-wide crisis which could leave tens of thousands without power. He said a new Work Management System would help the town officials by keeping them in the loop about outages and keep them updated with the progress.

Mayor Miller and Committeeman Meir Lichtenstien – besides for expressing their dissatisfaction with the way the company handles Lakewood during storms and with regard to service calls and outages – said they don’t wish for the Township to be the testing ground for the new system, and asked that the system be tested out elsewhere before the system is brought here to Lakewood.

The Rep however did also announce that the company has now joined several social networks in an effort to bring customers information in a quicker and more efficient manner.

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10 COMMENTS

  1. It was a good thing the Mayor rejected the software offer, it would be JCP&L free pass for future problems, ” it is a software problem” would have been a standard answer.

  2. not to speak for JCPL but there are other towns they have to work with other than Lakewood..we are not always first in line..during storms they concentrate on where it is hit the worst and work back from there..its not personal..its the way they have always done it, just remember even though we use JCPL the parent company is First Energy in Ohio..that is where all the calls are routed to when we call in complaints

  3. I DARE ANYONE TO DRIVE AROUND LAKEWOOD WITH AN I POD
    JUST TO CHECK FOR INTERNET SIGNALS. I DID IT AND I WAS SHOCKED AT HOW MANY HOUSES HAVE INTERNET AND WIFI. SO TO SAY THIS SYSTEM WONT WORK IN OWER TOWN IS MORE OF A STATIS REMARK THAN REALITY.

  4. @kingdavid – they may have had Internet connections but not using it for Facebook and Twitter, just for useful, informative sites like TLS and dictionary.com. (I recommend you try dictionary.com, by the way – it shows how to spell.)
    Also, your Caps Lock button is stuck.

Comments are closed.