At Thursday evening’s Township Committee meeting, Area Manager and Customer and Community Relations representative for JCP&L Pete Johner laid out a new computerizedManagement System for Lakewood, but the Township Committee said no thank you to the offer.
Johner, the manager for Central Jersey, told the Township Committee that recent hurricanes and storms have prompted the company make critical changes the way it handles storms, and customer communications during a State-wide crisis which could leave tens of thousands without power. He said a new Work Management System would help the town officials by keeping them in the loop about outages and keep them updated with the progress.
Mayor Miller and Committeeman Meir Lichtenstien – besides for expressing their dissatisfaction with the way the company handles Lakewood during storms and with regard to service calls and outages – said they don’t wish for the Township to be the testing ground for the new system, and asked that the system be tested out elsewhere before the system is brought here to Lakewood.
The Rep however did also announce that the company has now joined several social networks in an effort to bring customers information in a quicker and more efficient manner.