Amazon Sellers Compliance issue #18 – by Ed Rosenberg

This is a continuation of an ongoing series of Amazon Seller Performance Related information.

  1. There was a very major product review crackdown on those having others leave product reviews. In the past, these review suspensions were language in the feedback solicitation and not true review manipulation. These suspensions mean what they say. Review manipulation in every sense of the word. Sellers are not allowed to “get reviews” through any means not sanctioned by Amazon. Many sellers are down for review manipulation. If you’re not sure if it’s allowed, it likely is not. It’s very unlikely that you will outsmart Amazon when it comes to product reviews.
  2. This was on a buyer account. It will also close the associated seller account. “Hello, We have closed this account because you have consistently requested refunds for a large number of your orders. While we expect the occasional problem with an order, we cannot continue to issue refunds to you at this rate. If you had open orders on this account, those orders were canceled when we closed the account.”
  3. An interesting suspension “We understand that you may have sent a number of unnecessary emails to buyers. Sellers on are not allowed to send emails unrelated to order fulfillment and customer service. If you continue to send inappropriate emails to members of the community, we may not allow you to sell on”
  4. Buyers have gotten this alert when trying to post a review on an item, “Sorry we are unable to accept your review on this product. This product currently has limitations on submitting reviews. This may be because we detected unusual review behavior on this product…”
  5. “Thank you for submitting your notice of infringement. We cannot take action on your report because of the reasons listed below. According to our information, you added your trademark to the detail page of the ASIN(s) listed below after they were created. This is against our policies. We will therefore not act on your complaint. If you believe this decision was made in error, please resubmit your notice of infringement with the intellectual property claim you believe is being infringed upon”
  6. Living Proof and more brands are now requiring approvals. it seems like they are giving 1-2 weeks to sell before the item becomes gated. Please remember, gated does not mean you cannot sell. They just want you to upload invoices.
  7. Amazon rightfully will hold you responsible for one confirmed counterfeit complaints, regardless if you knew it was counterfeit or not. Please make sure branded items are from a reputable supplier. If you’re concerned the invoice won’t be accepted, please just submit what you have with additional evidence that the item is real (i.e. pictures, supplier info, etc.) You can try to be creative. Reminder. Never ever submit a doctored doc, even if it was altered so Amazon will accept the format. What counts is that the item is authentic.
  8. This is a new detailed explanation by Amazon on the details of what constitutes a valid IP complaint. Nothing new but very detailed and confirmed what we knew. Please review and make sure it is understood.
  9. UK sellers “We are contacting you because HM Revenue and Customs records show you are based outside the United Kingdom and have previously registered for VAT in the United Kingdom. We would like to invite you to take part in research that will help inform potential future policies on the VAT, which may impact overseas online sellers who sell to UK customers.
  10. If you are a seller who enrolled a brand in Amazon Brand Registry: “Our records indicate that you have not re-enrolled your brand in the new version of Amazon Brand Registry, launched last year. We will deprecate the prior version of Amazon Brand Registry on May 31, 2018, which may lead to a decreased authority over product listings on Amazon with your brand name and the removal of your ability to list products on Amazon without GTINs, UPCs, or EANs. If you are a seller who enrolled a brand in Amazon Brand Registry prior to May 2017, you must re-enroll your brand in the new version of Amazon Brand Registry to avoid any disruption in service.”

Ed Rosenberg

To join Amazon Sellers Group TG:


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  1. Recently two of my photo clients found sellers using their pictures. They supplied the invoices and copies of the original pictures with original date, photographer, location, client name, copyright info and all the technical details about the camera settings. Since the ripoff seller was only in possession of the images he downloaded from Amazon, he could not provide the information. Amazon suspended them and they are also subject to a 150K fine for each picture from the US copyright office. Make sure you get a receipt and have proof of payment via copy of check deposit or cc transaction as well as having your info embedded in the original pictures you are getting.

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