UPDATE: Lakewood Township Introduces New Payment Kiosks to Improve Customer Experience

The Lakewood Township announced today that they are making payments safer, easier, and more accessible with three new self-service payment kiosks. The move was first reported by TLS in May, 2022.

The technology is powered by CityBase, a leading provider of government and utility technology. The new kiosks will allow resident to make contactless payment of their Lakewood property tax bills. During the initial roll out of the units, all will be located at the Lakewood Municipal Building at 231 Third Street. An initial exterior kiosk is located outside at the Third Street door which provides 24-hour access for payments.

Two additional kiosks are located in the newly renovated Municipal Building lobby and are accessible during normal business hours. The exterior kiosk extends business hours for customers so customers can make a payment when it works for them. Customers can pay using cash, check, or credit and debit cards, and those paying cash can do so for free without any fees.

“Lakewood is always looking for new ways to improve service for all our residents, including those who pay in person due to preference or need,” said Menashe Miller, Deputy Mayor. “These kiosks will provide more options for customers to pay their bills how they want, and when they want. We’re partnering with CityBase because their technology is simple to use, and they share our commitment to customer service.”

The kiosks were beta tested during the 3rd quarter tax collection with over $90,000 collected during the initial rollout period. Lakewood’s goal is to grow the use of the kiosks by residents and explore other items that can be paid via the kiosks.

Customers can look up their current amount due on the kiosks, pay their full balance or another amount, and immediately receive a receipt printed, emailed, or texted. “According to CityBase kiosk usage data, the average kiosk transaction takes under a minute to complete, which helps eliminate lines and reduce foot traffic in public buildings. This is also a big help for us in the turn over of parking spaces in the municipal lot,” said Patrick Donnelly, Municipal Manager.

The Township added, “Lakewood continues to look for ways to innovate as we grow. Payment kiosks is one way we have taken advantage of technology to help deliver service to our residents. While that being said, our staff is always ready and able to help answer questions and address concerns. The township welcomes residents to make payments at the kiosks located at 231 Third Street. 24-hour kiosk service is provided at the Third Street side of the building.”

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