Reader-submitted: Instructions for reporting burnt out street lights

I have reported about 20 lights over the years, so I have experience.

Please understand that the electric-company has no way of knowing when a light is burnt out. Also, even if an inspector were to drive the streets,
they would not necessarily be able to notice all burnt-out lights, because sometimes the light cycles on for a few minutes, and off for a few minutes.
Thus an inspector would have to spend a few minutes on each block. This would amount to a year’s salary for just one town! (The police report
burnt-out lights when they notice them). Thus please take a few minutes of your time to report. The township asks, as well, that people should report.

The following should be reported:

Light is not on at night
Light stays on during day
Light cycling on and off, flickering dim
Other, Please describe

They ideally want the street-address & Pole #. The address is for them to find the location; the pole # is because sometimes there is more than one
pole near the address – such as by a corner. You can also give an intersection, and they will take the info – even if you don’t have the pole
#, but the ideal is the closest actual address and pole #. (It also makes it easier for them to look it up, in case you have to call back and add
something). Write it down or take a picture. (For the online form you will need an exact address – pole # optional)

To report:

Via phone: 888-LIGHTSS (544-4877) – (say ‘agent’ several times to get a live


If you have a JCP&L account, you can text. Send ‘REG’ to 544487. Follow instructions to register with your account #.
Use keyword ‘OUT’… (this is not live customer service)

After answering first three key questions, they will ask for account #.
If you do not have a JCP&L account (or don’t know it), use link at bottom of page.

They are quite good at repairing lights, and will generally will come the next day. If it is a particularly busy street, you can mention this when reporting.

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For Verizon wire issues, please call [only]: 1-800-VERIZON (1-800-837-4966). For your own safety do not touch or move the downed line, as power lines can be confused with phone or cable connections.

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  1. Thank you very much for the helpful article.
    I had a burnt out light on my street for quite a while.
    I had no idea where and how to report it.
    Once I saw this article I called up the number given…….. A few hours later they were there to fix it!
    Thanks again.

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