Dear TLS, I am using this podium to air my frustration about the following issue, and hope maybe this will somehow help bring about change. Recently the Post Office on Clifton Ave. was closed. The reason given was in order to save money, since most of the space in Clifton was not being utilized. One would think that this cutting of costs would help the actual service get better and more efficient, making the sale worthwhile, in spite of the extra bother involved in schlepping down to Swarthmore Ave. for postal services.
I was therefore extremely surprised to discover that the opposite is true. The service in Swarthmore has totally disappointed me. Remember the not-more-than-5-minute-wait rule that was effectively put into place in Clifton? Well, no more. In Swarthmore you can easily wait 10 of 15 minutes. The service there is considerably slower.
I was there this morning, there were about 10 people and counting waiting in the line (as I turned around and left I saw a few more people heading in), and there was only one clerk servicing the customers! There are only two counters for clerk vs. three that they had in Clifton. Where is the postmaster that was so widely praised for keeping the wait time at a minimum? Why does everything move so much slower there? Besides for spending the extra time driving sown there, you now have to spend more time waiting impatiently for your turn to arrive. Can anyone do anything to facilitate a change for the better?
A Frustrated Taxpayer
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