Thousands of commuters travel through E-ZPass toll booths daily. Aiming to ensure residents are notified expeditiously of an overcharge on their account, Democratic Assembly members Roy Freiman, Daniel Benson, and Britnee Timberlake sponsored legislation to immediately notify customers of a toll fee. The measure was signed into law on Monday.
“It is a reasonable expectation that when a consumer is charged with something, they immediately receive a receipt,” said Freiman (D-Hunterdon, Mercer, Middlesex, Somerset). “This already happens with all other transactions. Now, under this new law, our electronic toll system will also provide a receipt to help customers better track their E-ZPass use.”
Specifically, the new law, formerly bill (A-1153), will require the New Jersey Turnpike Authority and the South Jersey Transportation Authority to install and operate, in each lane of every toll plaza that uses E-ZPass, a device that transmits a notification to a customer with a system account when passing through the toll plaza within 24 hours.
“An E-ZPass customer should know immediately if their account is being charged,” said Benson (D-Mercer, Middlesex). “With this new law, customers will be notified or able to check in real-time to prevent an excessive bill at the end of the month.”
“E-ZPass transactions are made instantaneously,” said Timberlake (D-Essex, Passaic). “Customers will now be able to keep up with their daily E-ZPass use and clear up any charge disputes sooner rather than later.”
The notification may occur by electronic mail, a text message sent directly to a customer’s mobile device, or through a mobile application. The law requires the installation and operation of devices at toll plazas on the State’s three toll roads, the New Jersey Turnpike, the Garden State Parkway, and the Atlantic City Expressway.