Letter: NJ’s MVC System Is Absolutely Broken

Let’s face it: the Department of Motor Vehicles is completely broken, and we need to demand that it be fixed. Anyone who has dealt with the MVC in the past few years can attest to this, and the hoops that need to be jumped through when dealing with this agency is beyond parody. 

Let me give an example of what is going on right now. I am trying to get my son a driver’s permit, which would give our household another driver and make things a lot easier for us. It took me six weeks to get an appointment just to get a “no-knowledge” test, which isn’t a permit, but rather permission to allow you to get an appointment to take the permit test. Now we have to wait months to get an appointment for him to be able to take the permit test, and then we will have to wait another few months until he can hopefully get his license. It’s beyond ridiculous.

Contrast this with my niece who lives in New York. She recently wanted to get her driver’s permit. She had it within weeks. But here in New Jersey we are waiting months. It’s unbearable already.

I don’t know how to fix this as I have no involvement in the Department of Motor Vehicles, nor do I have any contacts there. But I know this: Governor Murphy is failing disastrously when it comes to the agency. Since he got in office there has been a sharp decline in the MVC’s efficiency and responsiveness. It is not okay and we need a group of people to demand that it be fixed. Not in a second term or some other time down the road. Now.

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16 COMMENTS

  1. This is true. And I am driving an hour each way next week (after waiting a few months) just to take my son to for the no knowledge test to then be able to make an appointment for a permit. Absolute ridiculous. Wasting people’s time to an extreme degree.

  2. 100% agree! The sheer ineptitude is breathtaking. If any private sector business would be run like this, it would have shut down years ago. There is absolutely no accountability. I have dealt with NJMVC over the past number of years in an official capacity and if I ask the same question 5 times to 5 different people, I will get 5 different answers. This is inexcusable!

  3. I agree NJ MVC is broken but just think about the fact that in NY you are able to take the test online. AND WHAT THAT CAN CAUSE

  4. Agree. waiting over 6 moths and still didn’t “find” and appointment so I can just drop off my sons paperwork so they will allow us to schedule a permit test… You can’t even walk in to just give them paperwork…!!
    And from what I have seen, once you get lucky enough to score an appointment (which requires lots of luck to log onto their online calendar at the right moment an appointment opens up) you still need to wait hours outside on a line for your “appointment”…

  5. Murphy needs to retire, he is way over the hill. My child past the road test and still cant get a license. I called moter vehicle. Spoke with a supervisor who seemed to have an Eighth grade level of intelligence. She kept saying the same silly things and could not answer any of my basic questions. I am definitely not voting For MURPHY. No matter who endorses him or call my house to beg that I vote for him.

  6. My Son is also trying to got a appointment for weeks.
    When i called the office of the Governor they told me try at midnight you can be lucky someone could cancel a appointment!
    when i asked is this a normal thing in the USA not to be able to get an appointment in the next few months? they hung up the phone!!!

  7. If you go through skillful driving school ,they take your id and you take the test online in their home . They get you your permit worth the fee

  8. Good Morning
    This has been case for yearS!!Because no one does anything beside moan!
    Being its government and not business they have zero reason to careless if your frustrated, as we all need to come on to them.
    It will not change. Surprisingly you dont even see any Movement to make noise about it.
    All is quiet.
    IF you sincerely care organize something. Example get hundreds to come to a local township meting and request (demand) local officials to take action on it.They will blame state ! but dont give up, They are responsible to help you not blame state!!!
    IF it really bothers you get hundreds to go to a meting in Trenton and speak up. make a petition. something more real and loud!
    2)realistically speaking as crazy as it is – my advice is drive an hour or 2 to other parts of north jersey where it is far better and save yourself all this .many did it its only realistic option.
    screaming on scoop or calling as an individual is waste of time
    good luck your not alone!

  9. I needed proof that I had a driver’s license for a certain amount of time before making aliyah in order to convert to an Israeli license. After sending in a couple of requests, $30+ each one, and getting the wrong documentation, I finally called the NJDMV. Turns out they don’t keep any records from before 2011 and in my case they didn’t have anything from before 2015! (I got my driver’s license in 1997)

  10. Let’s call a spade A spade
    The entire MVC system is created for one reason and one reason only. A Fundraiser for the state .
    Why on earth do I have tor register and pay 75. A year for a new license ? You know who I am and Ditto for registration. What am I getting ? Nothing . And the numerous vehicular fines , suspensions for not not reregistering and not renewing ur license etc etc
    All Bureucratic mess Designed to take more money and create more power over the people
    Plain and simple ,

  11. I’m still driving with an expired license from December. They refused to renew online. Every appointment I made got cancelled. When I finally got a valid appointment, there were hundreds of people waiting on line being treated like animals.
    They closed and then allowed twenty five people to enter. I was missing one point so I wanted my husband to bring it from home l. They said if I didn’t leave the Mvc they would arrest me. What?
    Then they closed the doors and everyone was stuck for the rest of the day. They did not reschedule any appointments. I told them I’ve never seen people in the United States being treated like animals! This was in Freehold MVC! An embarrassing government agency!

  12. Hi have the Same problem. My son lost his learners permit and is coming home from yeshiva soon for 3 weeks. I tried desperately to get an appt online however the system says 0 appointments each time I check. It supposed to update at midnight with new appts.

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