Last Thursday night I ate in a recently opened local restaurant (not fancy whatsoever).
After eating a $12 bowl of chicken soup and a $29 corned beef sandwich (food was very good), I was presented with a bill with an automatic tip of 18% built in (this is high for such an unsophisticated establishment).
The server then asked for an additional tip using the handheld electronic device. I responded that I was billed 18% (which I felt was very generous). I was then told that the restaurant owner keeps the 18% and the servers only get tips if it is over the 18%.
I gave the additional tip then I called the manager when I got home and he confirmed that this is true.
There are at least two issues with this behavior.
1) It is genevas daas from all the customers as we feel we tipped generously but the money is just used to add to our food costs (my sandwich was then $38).
2) We are made to feel cheap if we don’t give an additional tip. This is unethical behavior.
Please ask in all restaurants you go to if this is what they do and if so vote with your feet and leave.
TLS welcomes your letters by submitting them to [email protected]