Jay’s Bus Service Announces Major Upgrades [PHOTOS]

During a meeting between the LSTA, TLS and Jay’s, Jay’s Bus Service announced major upgrades to the way they operate.

Jay’s is the largest busing service in Lakewood, accounting for the majority of the runs.

In an effort to be more transparent and to enhance communication between the company and parents, Jay’s rolled out a new website with new features, and more are on the way.

The first feature, rolled out as a pilot program for the LSTA routes and summer camps, is text notifications, so parents can stay in the know in case drivers are experiencing any delays, road closures or other issues during the route. Parents will be able to sign up for multiple routes they’d like to receive notifications from, which will save parents the time of trying to call the office for an update.

Being that routes change yearly, parents would need to sign up each school year.

Another feature rolled out on their website, is the ability to report drivers and issues, with the emails going directly to a busing supervisor.

In addition, parents will soon be able to rate drivers and experiences, which Jay’s says will be used internally to determine if action needs to be taken with any drivers.

“This will also help us, as drivers will be aware that they are being rated, and need to be at their best behavior at all times,” Jay’s says.

Another major upgrade is in the works, and that is GPS tracking. Jay’s says they are working to provide parents with the ability to track buses via GPS, though the system is extremely costly, which could translate into a small monthly user fee for parents who want access.

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  1. If they want the accountability to actually work try something low tech, like putting the bus number on the BACK of the bus as well (because that’s usually the side of the bus see after it cuts u off.. )

  2. In the past six months I reported numerous serious infractions of Jays buses.

    I contacted the coordinator, Lakewood police, etc. I gave them bus numbers, times, etc.

    They totally ignored the issues, so don’t waste your time with them.

    One solution is “drivers must be paid by the hour, not by run”.

  3. Thank you Jay for doing your best in providing the best possible transportation for our children during these challenging times!

  4. Thank You Jays!
    The bus system is obviously not perfect and it can’t possibly be, that’s the reality when you have numerous employees and so many variables that can cause havoc in the day to day. This will hopefully go a long way in smoothing out some of the issues and make parents feel more comfortable. The live tracking is a great idea and much appreciated. I hope the other bus companies follow Jays in this aspect.
    Looking forward
    Thank You!

  5. Ive reported several serious issues to them. Including bus number, red light the bus went thru after traveling in the wrong way lane around several cars waiting for the same light…..
    Nobody cared. (Was basically told its hard to find good drivers now, sorry)

    If they want accountability, start internally- from the top.
    You can moniter the drivers 24/7 yet if the boss doesnt care to correct the issues- total waste of time.

  6. Thank you for taking steps to improve the system! Looking forward to getting these texts so I have more of an idea of when the buses are coming.

  7. Yes great idea for safety to let the parents know where the bus is and having them chase it down. We have parents chasing us and dropping the kids off behind the bus by other stops the kids run up the side and we have no idea there there and can’t see them. How many kids will get killed cause of this?

  8. They should hire the National Guard to drive school buses. They’ll be more contentious in performing their driving duties.

  9. Drivers after stopping traffic by dropping off kids will aggressively jump ahead before pulling in their red blinking lights, so they can save two minutes. They should be taught to be courteous to their fellow drivers who just killed a few minutes by waiting for their drop off.

  10. I have never seen the devotion of the back office people like they have at Jays. Always looking to improve and better the company for the sake of the town. Any time I call they will always try and help, at times they are busy, but I’m never ignored or not listened to.
    Problems always come up at any company, but here that much greater and when dealing with the masses and the many thousands of kids being bussed, it’s great to see them always looking to improve, at what ever the costs are.
    We are lucky to have a company here in lakewood as Jays, and they should continue in always looking to help the community to the best they can. Who ever says the don’t listen or do just has some beef to pick.we should all give them the credit the earned and deserve.

  11. Thank you Jay for all your hard work on behalf of all Lakewood students
    this rollout is major news and am looking forward to making use of it!

  12. many frum schools/yeshivos in NY have the GPS tracking system from what I know about 5+ years without charging parents. This is very old technology which I’m wondering about for a long time why school buses in Lakewood never implemented this feature.

    regarding charging …..

  13. To “Tony mantana” I think you’re using some of your product. I’ve never had such bad customer service (calling it service for the lack of a better word)in any other place of business including the development. Phone operators are uncourteous and downright rude. Supervisors I have no idea what’s going on and it’s just as rude as the phone operators. If this was any other company in any other town they would be out of business.

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