Has Your Internet Service Slowed Down?

As New Jersey’s orders to quarantine at home remain in effect with no end in sight, the use of internet service providers to access content for education and entertainment purposes has skyrocketed.

Now, several Lakewood residents are telling TLS that their home internet service from Optimum is suffering from increased bandwidth usage in and around Lakewood. Residents have reported experiencing full or partial internet outages and slower connectivity speeds, sometimes impacting their ability to properly run their business or continue their academic pursuits in online classes and forums.

The slowdown in internet speeds are to be expected – some have estimated that the increase in Internet usage in Lakewood has more than doubled in recent weeks. Still, explanations for the slowdowns and outages don’t make them any less frustrating.

Have you been experiencing home internet service disruptions?

Let us know.

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  1. Our internet slowed down significantly. Since our home phones are also thru Optimum it’s a disaster for school conference calls and Zooms.

  2. Optimum has been reporting slowdowns without taking any responsibility. Multiple conversations with them indicate they are either uncaring about the problem or diverting their attention to other (perhaps more important) issues.
    Some have suggested (with the right amount of available data) to hotspot off cell phones as an alternative. AT&T has been keeping their internet service speed good. Using the AT&T hotspot to divert some internet traffic from the home has helped.

  3. We know it has something to do with everyone being home, but it doesnt make sense all the office buildings are not using any internet so shouldnt it balance out?

  4. Thank you TLS for always being on target with Current Events.

    I would like to add that I’ve tried tirelessly (i.e. tying up my phone for hours waiting on hold…) to get through to Optimum for Troubleshooting, but to no avail, I never got through. So I figured I’d try a different route, instead of following the prompts for troubleshooting I chose the options for ‘Upgrading your service’. I got through relatively fast. When mentioning my problem -of forever getting disconnected from my works server, they said it’s because I have the lowest plan. So following their advice I actually upgraded, -for double the price of what I was paying. Lo and behold instead of my download speed increasing (from 11.14 according to ookla -a speed test site recommended by Optimum) it actually went down to around 9.34).

    Thank you again.

  5. It’s never good, but lately has been horrible. I pay for 300mbps, and am used to getting 200. Now I get 30-40 if it even connects at all, and spend a few hours a day without any internet at all. We both work from home, we had important calls disconnect, including meetings and even a promotion interview.

    I understand that more people are online, and I’m sure many workers are out with the virus, but there is no excuse to run this poor of a business while constantly raising rates.

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