A bill sponsored by Cryan and Quijano seeking to cut your wait time at MVC offices, has been added to today’s agenda at the Assembly State Government Committee. This bill would require the Chief Administrator of the New Jersey Motor Vehicle Commission to establish, within 60 days of the bill’s effective date, standards designed to achieve average customer wait times of 30 minutes or less at all commission facilities, and thereafter to establish standards designed to achieve average customer wait times of 15 minutes or less.
The chief administrator is to also annually publish the information concerning customer service wait times as required by current law, and to develop and establish incentives designed to ultimately achieve average customer wait times of 15 minutes or less.
In areas of the State where the commission has closed facilities over the past few months, customers have faced longer than average, sometimes extraordinary, wait times in recent weeks.
“The chief administrator should establish standards to ensure that all New Jersey residents receive a stellar level of customer service in doing business with the commission”, the bill said. TLS.