Assemblywoman Wagner: MVC Needs Short Term Emergency Plan To Resolve Customer Service Woes

mvcAssemblywoman Connie Wagner (D-Bergen) released the following statement today after testifying at a Senate hearing into recent customer service woes at motor vehicle agencies. (See yesterday’s article regarding the MVC). “Today’s testimony unfortunately makes clear that the Motor Vehicle Commission disturbingly has no short-term solution for fixing its customer service problems and long waits”, Wagner said. “It doesn’t even have a procedure in place for helping senior and disabled citizens and those who are sick who cannot wait three hours to renew their licenses”.

“Meanwhile, the number of high-paid MVC employees has increased while agencies vital to the public have been closed”.

“This agency has lost its focus on customer service”.

“That’s unacceptable, and it’s something we must all work together to resolve. Republicans can sit around claiming discussion of the MVC problems is a political event, but that attitude doesn’t help New Jerseyans forced to wait in hours-long lines.

“With system upgrades at least a year away, the MVC needs a short-term emergency plan to handle its customer service problems. Simply telling motorists not to worry because the long lines might go away in a year is not an option.” TLS.

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9 COMMENTS

  1. Do we really need MVC as it exists today? Outsource the document part out to Master Card or Visa, and make vehicle owners responsible to maintain their vehicles.

  2. I was turned away at 4:15 today! That’s a full 1 1/4 hour before closing time.
    I guess the trick is to come at 8:00 AM and bring a picnic lunch.

  3. Mr. Hobday? Are you serious? First and foremost, Visa and Mastercard global payment technology companies. They are not in the MVC business. Since McGreevy revamped the MVC, my experience has always been a pleasure. Maybe if people were responsible and didnt wait until the first of the month or the end of the month to have their paperwork processed, there wouldnt be such a problem. Or maybe, perhaps, if people renewed their paperwork online…such as their registration, etc., they wouldnt have a problem. Those who do not own a computer can travel to the local library or social hall and utilize a computer within the facility. Secondly, requiring individuals to maintain their own vehicles or self policing would never work. Will you also want more strict laws so that when someone fails to maintain their vehicle and it kills you that they be punished? Are you serious? You really surprised me on that one Bill.

  4. do vehicle registration on line SIMPLE & pain free
    other documents such as liscence just go early in the day. I agree they need to find a way to provide better service ,but knowing its an issue do what you can to avoid the headaches of being turned away.

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