Amazon Sellers Compliance Issue #9 – by Ed Rosenberg (With video of recent event)

amazon[VIDEO BELOW] This is a continuation of an ongoing series of Amazon Seller Performance Related information.

The goal of these articles is to try our best to avoid compliance issues and best deal with them when we do get into trouble.
1. Selling a name brand at too low a price, especially a new seller is enough to get you shut down. If you do and provide valid explanation, you have a shot of getting reinstated.

2. If you are suspended, its often a good idea to go through your bad feedback and try to have them removed. This will decrease your ODR and you can mention in POA that your ODR rate has improved since being suspended.

3. If you have old, discontinued items, kindly delete those skus as leaving it active with zero qty leaves you exposed to a policy violation. Some have received violations even for deleted items, but might as well do what you can to lessen the chances.

amazon-ed4. There has been an Increase in FBA compliance warnings. This is not the same as Seller Performance warnings, but they are increasing policing on this. “Amazon requires all shipping boxes containing standard-size items to weigh no more than 50.0 lbs.” Team Lift” and “Mech Lift” labels are only applicable when the shipping box contains a single oversized unit”.

5. There has been a sharp increase in suspensions for accounts that are “related to an account that cannot sell on Amazon”. This means another account was suspended and they think that that account is related to you. Unfortunately, at least a few have been false positives. If that happens, you need to first investigate to who and why they think your related and then refute. Never ever allow an employee to add their credit card as a buyer to your sellers account. If you do, and they eventually open a sellers account with that credit card, your connected and you will be suspended when they are.

6. There is probably no need to ever give out your main account email / display name to anyone, especially not an overseas employee. They can use this info to sabotage your account should a dispute arise. If you send them paypal, it should not be same email. If they are logging into your account, send them an invite as a new user and just give them the limited permissions they need.

7. There is no question that Amazon is stopping incentivized reviews. Buyers that left these types of reviews are getting warning emails. Also, sellers are getting warnings with all kinds of different verbiage prohibiting any types of incentivized Reviews. Trying to outsmart Amazon on this seems like a losing and costly proposition. There is a new program called ‘Amazon Early Review Program’ that Amazon will encourage buyers to leave reviews on full price purchases for a small incentive from Amazon.

8. It is against TOS to ask for a POSITIVE review on a product in feedback solicitation. “Review solicitations that ask for only positive reviews or that offer compensation are prohibited.” Check your feedback solicitation software and update if it is. You may get caught in the product review crackdown.

9. Late Shipping Suspensions are happening at an alarming rate. Try to be on top of it at all cost.

10. I said this before but it’s worth repeating as a few sellers have found out how true this is this week. “if you get a RO complaint (Rights owner) on an item, and they block the item, this must be dealt with the most extreme urgency even if you don’t care about the item and you took down all similar items. The reason is if you get suspended because of anything anytime afterwards (even years later), for example “used as new”, they will suspend you for that AND the RO complaint. At that point it will become an extremely complicated and messy situation and difficult”

Ed Rosenberg – to join an incredible sellers group of like-minded sellers, e-mail [email protected]

Previous articles from same author



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