As there are so many in our community that are selling on Amazon.com, I will continue to publish the most pressing issues that arise from our group so that everyone can best be informed. Amazon policies are extremely rigid and they don’t allow much room for error. One minor mistake can get you shut out of your account and be catastrophic for your business. There is no account too large for them to suspend and your definition of large and theirs is likely very different anyways. The goal of these articles and our group is to try our best to avoid compliance issues and best deal with them when we do get into trouble.

1) Sellers need to get all of their non-compliant incandescent lightbulbs out of their inventory. A few sellers have gotten restricted item notifications and their listings removed

2) If you think a customer is a competitor that ordered from you just to harm you, you can check not only the buyer name under the address (which will likely be fake),
but scroll down on the order and check the manage Feedback section. The name the buyer used when creating their account is
used (most wont realize it would reveal their identity in that field on the order)

3) Return dissatisfaction rate is now showing up in customer metrics in .ca (Beta)

4) Amazon is using weight as a reason not to pay for any shortages received in FBA shipments. If you write that a shipment is 5000 lbs., they can say that they added up all expected units and it totals 6000 lbs. and they won’t pay for any shortages. (HT DG)

5) If something goes wrong with your software or the like, and you need to cancel a large amount of orders, this is the best way to handle it if you absolutely can’t fill those orders. (if you can fill those orders but only at a tremendous loss, consider that you may get suspended and decide what option you prefer)

a) Contact all of your customers and explain to them what happened and that you cannot possibly fulfill the orders. Ask them to select cancel my order from their buyer account. Those that do so will not count against your metrics.
b) Immediately open a case with Amazon and let them know exactly what’s going on. Kindly ask them to confirm that no action will be taken against your account. You need to guarantee that you’re doing everything you can to fix the situation. You also need to tell them what process you put in place to make sure it won’t happen again.
c) If you do get suspended, always reference the case you opened in your POA
d) Try to source a light & safe item from the group to quickly undo the damage to your metrics.

Ed Rosenberg – to join an incredible sellers group of like-minded sellers, e-mail [email protected]

Previous articles from same author

https://thelakewoodscoop.com/2016/04/amazon-compliance-issues-3-by-ed-rosenberg.html

https://thelakewoodscoop.com/2016/01/heimishe-amazon-sellers-support-group-formed.html

https://thelakewoodscoop.com/2016/03/amazon-selling-compliance-issues-by-ed-rosenberg.html

https://thelakewoodscoop.com/2016/03/video-ed-rosenberg-speaks-with-former-amazon-sp-czar-chris-mccabe-for-amazon-sellers.html